Re-architecting global logistics for an ultra-premium skincare brand
Challenge
A global luxury house faced rising service volatility across 80+ markets, escalating air-freight costs and growing CO₂ scrutiny from group governance.
Approach
Led an end-to-end review of the network — from S&OP cadence to last-mile partners. Re-segmented markets by service archetype, introduced a tiered transport policy and rebuilt KPIs with the executive committee.
Outcome
- Service level lifted to >98% sustained over 12 months
- Transport cost reduced by 15% in two waves
- ~6,000 tCO₂e annual reduction baked into operating model


